Montesano Store

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Manager Comment

We’re open 7 days a week to serve you, the customer. If we don’t carry what you need we will do our best to special order it.

We offer great customer service by knowledgeable and helpful employees with a combined 54 years of experience and problem solving to help you with what you need.

We do our best to give the customer a great shopping experience with us!

Ginny Jones

Store Manager

Customer Comments:

Recently, I purchased a lawn mower from the Montesano Dennis Company Store.

I received superb service, and had every intention of sending a note of

recognition to your headquarters.  Thus I was really surprised when, before

I could get the note written, I received a thank you from YOU for having

patronized your store!

With regard to this purchase, I do want to recognize Eric and Bob for

service above and beyond the call of duty.  I make it a practice to shop

locally, and find that Dennis Company usually has just what I need and at a

competitive price.  When it comes to a larger purchase, I do a fair amount

of research.  For the mower, I began with Consumer Reports.  Though I knew

you carried mowers, why didn’t it occur to me that you’d have one of CR’s

best buys?  I’ll confess I’d looked at Home Depot numerous times and had

made my selection.  Then, on the way into your store to buy something else,

I saw that you had the same mower for the same price.  Hooray!

The question was how to get the mower home, as I don’t have a truck.  Eric

said he would bring it by after work.  I had long since left the store when

Eric found that the box wouldn’t fit in his SUV.  Eric arranged with Bob to

use his truck, and together the men hauled the item to my house, which is

just a couple of blocks from your store.  They lifted the box out of the

truck, removed the mower, rotated the handle around into position, poured in

the oil and gas, and fired ‘er up just to be sure everything was in working

order.  I must say, I was a happy camper!

This past year has been challenging for me, and it was such a lift to have

this assistance.  The mower works great, and your employees made my day ~

and made your company look great.  I realize that it’s usually just when

somebody screws up that the higher ups hear about it, so I’d appreciate your

forwarding my message to the next higher level.

On another front, I generally plant my own hanging baskets, but life had

left me little time this year, so I bought 5 of your on-sale-for-$13 baskets

the Saturday before Mother’s Day.  I hung three at my house, and took 2 to

put on a shepherd’s crook outside her window in the special care facility

where she now lives.  The baskets have thrived in both places and are

beautiful.  Best of all, Mom actually notices hers, and never fails to

comment on it.  She’ll be 95 tomorrow.  Thanks for making her happy!  Signed a loyal customer in Monte

I’ve lived in Grays Harbor all but five of my forty eight years. I’ve lived in Montesano for eighteen years. We’ve had to put a lot of miles on our vehicles to have supplies for our home. I am always pleased at the selection, friendliness, and overall experience of shopping at your Montesano store. I know you usually get comments only if they are negative, so be assured you have good customers here.

Thank you,

Al Jones – Business owner & resident of Montesano

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