Dear Ginny,
Recently, I purchased a lawn mower from the Montesano Dennis Company Store. I received superb service, and had every intention of sending a note of recognition to your headquarters. Thus I was really surprised when, before I could get the note written, I received a thank you from YOU for having patronized your store.
With regard to this purchase, I do want to recognize Eric and Bob for service above and beyond the call of duty. I make it a practice to shop locally, and find that Dennis Company usually has just what I need and at a competitive price. When it comes to a larger purchase, I do a fair amount of research. For the mower, I began with Consumer Reports. Though I knew you carried mowers, why didn’t it occur to me that you’d have one of the CR’s best buys? I’ll confess I’d looked at Home Depot numerous times and had made my selection. Then, on the way into your store to buy something else, I saw that you had the same mower for the same price. Hooray!
The question was how to get the mower home, as I don’t have a truck. Eric said he would bring it by after work. I had long since left the store when Eric found that the box wouldn’t fit in his SUV. Eric arranged with Bob to use his truck, and together the men hauled the item to my house, which is just a couple of blocks from your store. They lifted the box out of the truck, removed the mower, rotated the handle around into position, poured in the oil and gas, and fired ‘er up just to be sure everything was in working order. I must say, I was a happy camper!
This past year has been challenging for me, and it was such a lift to have this assistance. The mower works great, and your employees made my day ~ and made your company look great. I realize that it’s usually just when somebody screws up that the higher ups hear about it, so I’d appreciate your forwarding my message to the next higher level.
On another front, I generally plant my own hanging baskets, but life had left me little time this year, so I bought 5 of your on-sale-for-$13 baskets the Saturday before Mother’s Day. I hung three at my house, and took 2 to put on a shepherd’s crook outside her window in the special care facility where she now lives. The baskets have thrived in both places and are beautiful. Best of all, Mom actually notices hers, and never fails to comment on it. She just turned 95 years old. Thanks for making her happy!
This is much too long, but my appreciation goes on for quite some time.
Sincerly, a Montesano Customer (name withheld by request)
Grab Yours NOW!
